Led the UX team for redesigning the CRM portal for all 111 services, reducing call handling times by 15-20% per call (impacting 6 million annual emergency calls)
NHS 24
Contact centre CRM solution
I designed an onboarding flow to make it 20% faster for new investors to understand what to buy.
UX Design Finance
Vanguard
Investment for millennials
How I helped 58,000 migrant workers get home safely during COVID-19
Product Design Service Design
Suraksha
Home quarantine monitoring
Below are projects that I completed during my Master’s of Design at
The Glasgow School of Art
Design Research Interaction Design Visual Design
Below are the projects from the start of my career
Visual Design Marketing Advertising Branding Art Direction